TERMS & CONDITIONS

1. Service Agreement:

  By engaging our cleaning services, you agree to be bound by the following terms and conditions.

2. Scope of Services:

  Our agency offers professional cleaning services for Airbnb properties. This includes but is not limited to general cleaning, tidying up, sanitizing surfaces, and maintaining cleanliness throughout the designated areas.

3. Booking and Payment:

  Bookings can be made through our online platform or via direct communication. Payment for the services rendered is due prior to or on the day of the cleaning appointment. We accept various forms of payment, such as credit cards or electronic transfers.

4. Cancellations and Rescheduling:

  If you need to cancel or reschedule a cleaning appointment, please provide us with at least 24 hours' notice. Failure to do so may result in a cancellation fee.

5. Access to Property:

  You are responsible for providing our cleaning team with access to the property at the scheduled time. If access is denied or delayed without prior notice, a cancellation fee may apply.

6. Property Condition:

  Our team assumes that the property is in a reasonably clean and safe condition before the cleaning appointment. We are not responsible for organizing personal belongings or decluttering areas unless explicitly agreed upon beforehand.

7. Liability:

  While we take great care in providing our cleaning services, we cannot be held liable for any damages or losses that occur during the cleaning process, unless caused by our gross negligence or willful misconduct.

8. Insurance:

  We maintain general liability insurance coverage to protect against unforeseen incidents during the provision of our services.

9. Confidentiality:

  We respect your privacy and will treat all information shared with us in strict confidence. We will not disclose any personal or sensitive information to third parties without your consent.

10. Termination:

  Either party may terminate the cleaning services agreement with a written notice. Any outstanding payments for completed services shall be settled within the agreed terms.